What is a Claim? Claim[kleym]noun1.An insurance Claim is a policyholder’s request to an insurance company for restitution based on the terms of the insurance Policy. The insurance company, through an Adjuster, investigates the validity of the Claim and pays the policyholder. Share | Have A Question About This Topic? Name Email Address Message Thank you! Oops! Related Content If a Pipe Breaks Do you know what to do if a pipe breaks in your house? Insurance Needs Assessment: When You're Newly Married Marriage changes everything, including your insurance needs. Protecting Those Who Matter Most The importance of life insurance, how it works, and how much coverage you need.